Return Policy
Sample Orders:
We regret to inform you that all sample sales are considered final due to their custom-made nature. Unfortunately, we cannot accommodate returns for sample orders.
Returns are not accepted for final sales or clearance items.
We strive to give excellent customer service and all of the customers are 100% satisfied. If you have any questions or concerns, please feel free to contact us.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or do an exchange.
You can return a product for up to 14 days from the date you purchased. Product unopened, unused, and in its original packing, including the cellophane wrap
No Returns will be accepted without return authorization.
Return shipping is paid by the customer.
International returns are not accepted.
Refunds (if applicable)
Once your return is received and then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain two business days.
The company Parfums De France can cancel orders and refund customers' money because of pricing errors (or for any reason).
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Parfums de France
8002 Tysons Corner Center
McLean Virginia 22102
(703)734-0000
